{"title":"Manage Residents","url":"/entrata_integration/manage/residents/","description":"","date":"0001-01-01T00:00:00Z","lastmod":"0001-01-01T00:00:00Z","weight":0,"markdown":"How to use the **Residents** page in My Properties as a property manager.\nSync individual residents or units, send personal messages, block Wi-Fi because of unpaid rent, resend Wi-Fi passwords, view information about residents and units, and view residents in units.\n\n## Manage Residents\n\nThe **Residents** page shows you the status (if Wi-Fi access is active or blocked) of each resident, as well as their first and last name and the unit and bedroom they live in.\n\n### Resident Actions\n\nPerform various actions with each resident.\nClick the icon in the **Actions** column to access these actions.\n\n{{\u003c note type=\"tip\" title=\"Tip\" \u003e}}\nChoose multiple residents at once and click **Bulk Operations** to perform any of these actions on a group of residents.\n\nYou can also [sync all residents at once](/entrata_integration/manage/timing_syncing/#resident-sync) on the Entrata page of My Properties.\n{{\u003c /note \u003e}}\n\n#### Sync Resident\n\nSyncing with Entrata runs across your property every 30 minutes, but you can also trigger it manually for a particular resident.\nClick **Sync Resident** to sync information about the resident from Entrata manually.\nThis will:\n\n* Get their current lease status and move out or transfer the resident if needed\n* Sync the resident's information like email address, phone number, and bedroom name\n* Give/remove Wi-Fi access as needed\n\nThis will not:\n\n* Sync the user when the user has moved to another property\n\n#### Send Personal Message\n\nClick **Send Personal Message** to write an email to a resident from Pavlov Media (no reply).\nChoose additional recipients if desired.\nRecipients cannot view each other's email addresses.\nGive the email a subject and body and choose the date you wish it to be sent.\nClick **Submit** to send or schedule the email.\n\n{{\u003c note type=\"tip\" title=\"Tip\" \u003e}}\nClicking **Send Personal Message** takes you off the **Residents** page and to the **Messaging** page of My Properties.\nUse this page to send messages to individuals or blast all residents in a property.\n{{\u003c /note \u003e}}\n\n#### Send Rent Block\n\nOne of the features Pavlov Media offers is the ability to temporarily block residents' Wi-Fi access if you notice that their rent is late.\n\nClick **Send Rent Block** to write an email to a resident from Pavlov Media (no reply) and block their Wi-Fi access.\n\nGive the email a subject, optionally edit the suggested body, and choose the date you wish it to be sent.\nClick **Submit** to send or schedule the email and block access.\nNote that rent blocks are not finalized until 30 minutes after sending the email.\n\n{{\u003c note type=\"tip\" title=\"Tip\" \u003e}}\nClicking **Send Rent Block** takes you off the **Residents** page and to the **Messaging** page of My Properties.\nUse this page to send messages to individuals or blast all residents in a property.\n{{\u003c /note \u003e}}\n\n#### Resend Wi-Fi Password\n\nClick **Resend Wi-Fi Password** to resend the resident an email (and SMS, if enabled) containing their Wi-Fi SSID and PSK (personal password).\nThis is helpful if the resident has trouble finding the original email or text.\n\n## Manage Units\n\n![Units sub-page on Residents page](/images/units_page_2.png)\n\nToggle the **Residents** page to **Units** to view information about the units in your property, such as building number, unit number, number of bedrooms, and number of residents.\n\n### Unit Actions\n\nYou can perform various actions with each unit.\nClick the icon in the **Actions** column to access these actions.\n\n{{\u003c note type=\"tip\" title=\"Tip\" \u003e}}\nChoose multiple units at once and click **Bulk Operations** to perform any of these actions on the residents of a group of units.\n{{\u003c /note \u003e}}\n\n#### Sync Unit\n\nSyncing with Entrata runs across your property every 30 minutes, but you can also trigger it manually for a particular unit.\nClick **Sync Unit** to sync information about the residents in the unit from Entrata manually.\nThis will:\n\n* Sync the lease status of each resident in the unit\n  * Status is shown by the light (green = successful, SKIP = no changes)\n* Sync the resident's information like name, email, phone number, and bedroom name\n* Give/remove Wi-Fi access as needed\n\nThis will not:\n\n* Sync the resident when the resident has moved to another property\n\n#### Send Personal Message to Residents of a Unit\n\nClick **Send Personal Message** to write an email to the residents in a unit from Pavlov Media (no reply).\nChoose additional recipients if desired.\nRecipients cannot view each other's email addresses.\nGive the email a subject and body and choose the date you wish it to be sent.\nClick **Submit** to send or schedule the email.\n\n{{\u003c note type=\"tip\" title=\"Tip\" \u003e}}\nClicking **Send Personal Message** takes you off the **Residents** page and to the **Messaging** page of My Properties.\nUse this page to send messages to individuals or blast all residents in a property.\n{{\u003c /note \u003e}}\n\n#### View Residents\n\nClick **View Residents** to view the enrollment status, name, and bedroom name of each resident in a unit.\n\n#### Resend Wi-Fi Message to Residents of a Unit\n\nClick **Resend Wi-Fi Password** and confirm to resend the residents of a unit an email (and SMS, if enabled) containing their Wi-Fi SSID and PSK (personal password).\nThis is helpful if the residents have trouble finding the original email or text.\n"}