Pavlov Media User Documentation

User guides for Pavlov Media’s My Properties and My Account web apps and integration with Entrata property management software.

Sections

My Account User Guide

How to use the My Account application as a resident.

• Devices
• Find a MAC Address
• Profile
• Troubleshooting
• Wi-Fi Password

My Properties User Guide

How to use the My Properties application as a property owner, manager, or employee.

• Channel Lineup Page
• Dashboard Page
• Data Services Page
• Device Count Page
• Documents Page
• Guest Pass Page
• Entrata Page
  • Authorize Pavlov to Entrata
• IoT Access Page
• Message History Page
• My Profile Page
• Office Devices Page
• Office Wi-Fi Page
• Residents Page
• Staff Accounts Page
• Ticket Counts Page

Entrata Integration User Guide

How to set up and manage Pavlov’s Entrata integration as a property manager or staff.

• What is the Entrata Integration? How does it work?
  • Overview
  • State transition and business logic diagrams
  • What is the resident experience of getting on the Wi-Fi with the Entrata integration?
• What do I need to do to set up the integration?
• What settings can I manage?
  • How to manage residents on the My Properties site
  • How to manage syncing residents/units on demand