{"title":"Property Staff Authorization Guide","url":"/myproperties/authorization_guide/","description":"","date":"0001-01-01T00:00:00Z","lastmod":"0001-01-01T00:00:00Z","weight":1,"markdown":"What you can interact with in My Properties if you have an owner, manager, or employee role.\n\n## Dashboard\n\nStaff members of all roles can see everything possible on the **Dashboard** page, including the number of residents and Pavlov Media contact info, as shown below:\n\n![My Properties Dashboard](/images/dashboard.png)\n\nFor more information, see [Dashboard](/myproperties/dashboard/).\n\n## Channel Lineup\n\nStaff members of all roles can see everything possible on the **Channel Lineup** page, including the channel lineup table, as shown below:\n\n![My Properties Channel Lineup](/images/channel_lineup.png)\n\nFor more information, see [Channel Lineup](/myproperties/channel_lineup/).\n\n## Data Services\n\nStaff members of all roles can see everything possible on the **Data Services** page, including view bandwidth graphing data, as shown below:\n\n![My Properties Data Services](/images/data_service.png)\n\n\u003c!-- ## Device Count\nTODO: looks like it's been removed --\u003e\nFor more information, see [Data Services](/myproperties/data_services/).\n\n## Documents\n\nStaff members of all roles can see everything possible on the **Documents** page, including see the documents available and download these documents, as shown below:\n\n![My Properties Documents](/images/documents.png)\n\nFor more information, see [Documents](/myproperties/documents/).\n\n## Entrata\n\nStaff members of all roles can see everything possible on the **Entrata** page, including syncing all residents on demand, setting early move-in and late move-out Wi-Fi access policies, and managing transition leases.\n\n![My Properties Entrata](/images/entrata.png)\n\nFor more information, see [Entrata](/myproperties/entrata/).\n\n## IoT Access\n\nStaff members of all roles can do everything possible on the **IoT Access** page, including view smart devices and the Wireless Access Point IDF—the Wi-Fi password you use to connect all the devices—and view and enable technician access, as shown below:\n\n![My Properties IoT Access](/images/iot_access.png)\n\nFor more information, see [IoT Access](/myproperties/iot_access/).\n\n## Message History\n\nStaff members of all roles can do everything possible on the **Message History** page, including viewing the history of messages they have sent to residents, sending personal messages to residents, blasting messages to all the residents of the property, or rent blocking a resident.\n\n![My Properties Message History](/images/message_history.png)\n\nFor more information, see [Message History](/myproperties/message_history/).\n\n## Office Devices\n\nStaff members of all roles can do everything possible on the **Office Devices** page, including viewing, adding or deleting office devices.\n\n![My Properties Office Devices](/images/office_devices.png)\n\nFor more information, see [Office Devices](/myproperties/office_devices/).\n\n## Office Wi-Fi\n\nThe features shown on the Office Wi-Fi page depend on the staff member's role.\n\n### Office Wi-Fi: Owner\n\nThe owner of a property can see the property Wi-Fi network SSIDs (network name), edit the PSK Generation Settings and see and create their Office PSK (password), the Property-Wide Office PSK and All Staff PSKs.\nNote that a PSK is the same thing as a Wi-Fi password.\n\n![My Properties Office Wi-Fi Owner View](/images/office_wifi_owner_2.png)\n\n### Office Wi-Fi: Manager\n\nThe manager of a property can see the property Wi-Fi network SSIDs (network name) and see and create their Office PSK (password), the Property-Wide Office PSK and All Staff PSKs.\n\n![My Properties Office Wi-Fi Manager View](/images/office_wifi_manager_2.png)\n\n### Office Wi-Fi: Employee\n\nAn employee of a property can only see their Office PSK (password).\n\n![My Properties Office Wi-Fi Employee View](/images/office_wifi_employee_2.png)\n\nFor more information, see [Office Wi-Fi](/myproperties/office_wifi/).\n\n## Residents\n\nStaff members of all roles can do everything possible on the **Residents** page, including viewing info about residents and the units where they live, sending rent blocks, moving out residents, and for property-managed properties, re-sending Wi-Fi passwords and adding new residents manually or through CSV import.\n\n**Property-Managed Residents Page:**\n\n![My Properties Residents Page Property-Managed xPSK](/images/property_managed_xpsk_residents.png)\n\n**Self-Serve Residents Page:**\n\n![My Properties Residents Page WISPr Freeform](/images/wispr_residents.png)\n\nFor more information, see [Residents](/myproperties/residents/).\n\n## Staff Accounts\n\nThe features shown on the Staff Accounts page depend on the staff member's role.\n\n### Staff Accounts: Owner\n\nThe owner of a property can view the info of other staff members and add employees, managers or owners.\n\n![My Properties Staff Accounts Owner View](/images/staff_accounts_owner.png)\n\n### Staff Accounts: Manager\n\nThe manager of a property can view the info of other staff members and add employees.\n\n![My Properties Staff Accounts Manager View](/images/staff_accounts_manager.png)\n\n### Staff Accounts: Employee\n\nAn employee of a property can view the first name, last name, email and role of other staff members.\n\n![My Properties Staff Accounts Employee View](/images/staff_accounts_employee.png)\n\nFor more information, see [Staff Accounts](/myproperties/staff_accounts/).\n\n## Ticket Counts\n\nTicket counts shows the number of support tickets opened today, closed today, and currently open.\nAll staff members can view ticket counts.\n"}