/myproperties/index.htmlThe features available in the sidebar of the My Properties interface. Specify the features that you can interact with with Pavlov Media support. Property Staff Authorization Guide Residents Page Channel Lineup Page Dashboard Page Data Services Page Device Count Page Documents Page Entrata Page Authorize Pavlov to Entrata Guest Pass Page IoT Access Page Message History Page Office Devices Page Office Wi-Fi Page Staff Accounts Page Ticket Counts PageHugoen-us/myproperties/authorization_guide/index.htmlMon, 01 Jan 0001 00:00:00 +0000/myproperties/authorization_guide/index.htmlWhat you can interact with in My Properties if you have an owner, manager, or employee role. Dashboard Staff members of all roles can see everything possible on the Dashboard page, including the number of residents and Pavlov Media contact info, as shown below: For more information, see Dashboard. Channel Lineup Staff members of all roles can see everything possible on the Channel Lineup page, including the channel lineup table, as shown below:/myproperties/residents/index.htmlMon, 01 Jan 0001 00:00:00 +0000/myproperties/residents/index.htmlService Enablement: Import CSV Use the Import CSV subpage of the Residents page to import information about residents, enabling their Wi-Fi service. Warning The Service Enablement feature is only for property-managed xPSK organizations. Click Upload to upload a CSV file containing residents’ information to enable service. You can do this with either Unit View or Resident View selected, it doesn’t affect the format of the CSV./myproperties/channel_lineup/index.htmlMon, 01 Jan 0001 00:00:00 +0000/myproperties/channel_lineup/index.htmlUse Channel Lineup to view the active Electronic Program Guide (EPG) lineup for your property. See the number, name, and format of each channel on the Channel Lineup table./myproperties/dashboard/index.htmlMon, 01 Jan 0001 00:00:00 +0000/myproperties/dashboard/index.htmlView the stats on the number of residents you have in this property, whether active (their Wi-Fi service is currently enabled) or blocked (you have disabled their service). Also, access the Pavlov Media contacts you can reach out to for support./myproperties/data_services/index.htmlMon, 01 Jan 0001 00:00:00 +0000/myproperties/data_services/index.htmlUse the Data Services feature in My Properties to view a bandwidth graph for your property, including download and upload speed in Megabits per second (Mbps), showing the maximum rate at which data can be transmitted, and total download and upload usage in gigabytes (GB) and megabytes (MB). A higher Mpbs value shows a faster connection./myproperties/device_count/index.htmlMon, 01 Jan 0001 00:00:00 +0000/myproperties/device_count/index.htmlDevice count reports the number of users that are active in your property over a certain interval. Choose the Start and End dates of the period in which to increment the Interval from./myproperties/documents/index.htmlMon, 01 Jan 0001 00:00:00 +0000/myproperties/documents/index.htmlUse the Documents feature to download documents. Ask Pavlov Media support at setup or when needed to upload a document. Click the download icon to download a document./myproperties/entrata/index.htmlMon, 01 Jan 0001 00:00:00 +0000/myproperties/entrata/index.htmlHow to use the Entrata page in My Properties to sync all residents on demand, set early move-in and late move-out Wi-Fi access policies, and manage upcoming leases. Important Before using this page, to set up Entrata for the first time see Authorize Pavlov to Entrata. You only need to do this once. Resident Sync Pavlov syncs with Entrata across each of your properties every 30 minutes, but you can also trigger it manually./myproperties/guest_pass/index.htmlMon, 01 Jan 0001 00:00:00 +0000/myproperties/guest_pass/index.htmlHow to use the Guest Pass page in My Properties to manage temporary guest Wi-Fi access (only turned on for 30 minutes, unless otherwise specified with Pavlov). The guest pass page looks like this: This page displays recipient names, emails, and phone numbers. It also shows when their guest pass expires. Guest Pass Flow Guest users scan a QR code (or click a link) to open the guest registration webpage. To make sure visitors know where to go to register, you should post the QR code on the property or otherwise distribute the QR code./myproperties/iot_access/index.htmlMon, 01 Jan 0001 00:00:00 +0000/myproperties/iot_access/index.htmlUse IoT Access to view the Wi-Fi PSK/password that you use to connect smart devices like security cameras to the Wi-Fi and each other, and assign technician access to smart devices. These devices are separated away from a normal user for network protection from attacks. Click the eye icon to reveal the Wi-Fi password you use to connect all the devices. Technician Access Technician Access allows 3rd-party technicians to access the internet while working on the property. Click + (Add Technician Access) to send an email containing a PSK to a technician./myproperties/message_history/index.htmlMon, 01 Jan 0001 00:00:00 +0000/myproperties/message_history/index.htmlUse Message History to view the history of messages you have sent to residents. Additionally, send personal messages to residents, blast messages to all the residents of your property, or rent block a resident. View Message History View Message History, including number of recipients, subject, type, and the date when the message was sent. Click the people icon (View Recipients) to see the resident accounts the message was sent to. Click the file icon (View Message) to view the content of the message./myproperties/office_devices/index.htmlMon, 01 Jan 0001 00:00:00 +0000/myproperties/office_devices/index.htmlOffice devices are staff devices that need to bypass registration to get online and do not need to connect to residents’ devices, only staffs’. You must find the MAC address of your device to get it to bypass registration. To add a new device, click the + icon (Add Office Device). Give the device a Name and Description, and type the MAC Address of the device. Edit the details of an existing device by clicking the pencil icon, or delete it by clicking the trash can icon./myproperties/office_wifi/index.htmlMon, 01 Jan 0001 00:00:00 +0000/myproperties/office_wifi/index.htmlThe Office Wi-Fi page is where you get office Wi-Fi network information for yourself and staff. An office Wi-Fi network is a part of the property-wide network that you can use for devices like office printers, as well as your personal devices. Use the shared password (Property-Wide Office PSK) for office devices and your individual password (My Office PSK) for personal devices. Whether the personal devices can connect to office devices depends on what the property owner wants at setup./myproperties/staff_accounts/index.htmlMon, 01 Jan 0001 00:00:00 +0000/myproperties/staff_accounts/index.htmlUse Staff Accounts to create, delete, and view accounts for other members of your staff in My Properties. View Staff Account Information The Staff Accounts table lists the status of account activation (green showing activity), emails, name, and role of the staff, as well as the date that the invitation was sent. Click the trash can icon to remove a staff member, which deletes their account in My Properties. Add Staff Member/myproperties/ticket_counts/index.htmlMon, 01 Jan 0001 00:00:00 +0000/myproperties/ticket_counts/index.htmlTicket counts shows the number of support tickets currently open and closed, and the number of tickets per bed in your property. A support ticket represents a resident of your property calling Pavlov Media for instructions or help with an issue. The number of open tickets (unresolved) for residents of your property during the past 30 days are graphed in the Open Ticket Count graph.