{"title":"Residents Page","url":"/myproperties/residents/","description":"","date":"0001-01-01T00:00:00Z","lastmod":"0001-01-01T00:00:00Z","weight":2,"markdown":"## Service Enablement: Import CSV\n\nUse the **Import CSV** subpage of the **Residents** page to import information about residents, enabling their Wi-Fi service.\n\n{{\u003c note type=\"warning\" title=\"Warning\" \u003e}}\nThe **Service Enablement** feature is only for property-managed xPSK organizations.\n{{\u003c /note \u003e}}\n\n![Upload CSV button](/images/upload_csv.png)\n\nClick **Upload** to upload a CSV file containing residents' information to enable service.\nYou can do this with either **Unit View** or **Resident View** selected, it doesn't affect the format of the CSV.\n\n![File Upload modal](/images/import_csv_modal.png)\n\nYou can click \"here\" on the **File Upload** modal that appears when you click **Upload** to download a CSV template pre-populated with the current residents and units, so you can upload it with whatever updates you need to make from your new rent roll.\n\n## CSV Format Requirements\n\nThe CSV import requires the following column headers:\n\n- `emailAddress`\n- `firstName`\n- `lastName`\n- `isPhoneSMSCapableAndApproved` (optional, defaults to TRUE unless there is a column in the document with the same name that says otherwise)\n- `phoneNumber`\n- `unitId` (must match Pebbles ID, contact Pavlov support)\n\nAlternatively, the following can be used with the following rules applied:\n\n- [Unit](#unit)\n- [Name](#name)\n- [Phone Number](#phone-number)\n- [Email Address](#email-address)\n\n### Unit\n\nInstead of `unitId`, the following labels are valid unit headers:\n\n- `Bldg-Unit`\n- `Unit Name`\n- `Unit`\n- `Unit#`\n- `Unit #`\n- `unitName`\n\nThe unit is accepted in the following formats:\n\n- `\u003cbuilding\u003e-\u003cunit\u003e-\u003cbed\u003e`\n- `\u003cbuilding\u003e-\u003cunit\u003e`\n- `\u003cunit\u003e`\n\nThe unit will be checked against the units in Pebbles (Pavlov's system) to find a match.\nIf a building is provided in the entry, it must also match against the building to be valid.\n\n### Name\n\nThe following labels are valid name headers:\n\n- `Resident`\n- `Name`\n- `Tenant`\n- `First Last`\n- `Lease Item Name`\n- `First Name` AND `Last Name`\n- `firstName` AND `lastName`\n\nThe name is accepted in the following formats:\n\n- `\u003cLast\u003e, \u003cFirst\u003e`\n- `\u003cFirst\u003e \u003cLast\u003e`\n\nSeveral cleanup steps are done on the name, such as fixing capitalization, removing extra nickname parenthesis, and removing extra spaces.\n\n### Phone Number\n\nThe following labels are valid phone number headers:\n\n- `Phone Number`\n- `Phone Numbers`\n- `Mobile Phone #`\n- `Mobile Phone#`\n- `Phone #`\n- `Phone#`\n- `Phone`\n- `Primary Phone`\n- `phoneNumber`\n\nThe phone is accepted if it contains 10 digits and is unique in the CSV.\nPhone numbers that are not 10 digits, such as international numbers, will be removed from the row and marked invalid.\nThe phone number header is required, but the value is optional.\n\n### Email Address\n\nThe following labels are valid email headers:\n\n- `Email`\n- `E-mail`\n- `Emails`\n- `emailAddress`\n\nThe email is accepted if it passes an email check and is unique in the CSV.\n\n### Manage Residents/Units\n\nThe **Residents** page shows you the status (if Wi-Fi access is active or blocked) of each resident, as well as their first and last name and the unit, bedroom and building they live in.\n\nToggle the **Residents** page to **Units** to view information about the units in your property, including building, unit, and resident info.\n\n#### Actions\n\nYou can perform various actions with each resident or unit.\nClick the icon in the **Actions** column to access these actions.\n\nChoose multiple residents or units at once and click **Bulk Operations** to perform any of these actions on a group of residents.\n\n##### Enroll Residents\n\n{{\u003c note type=\"tip\" title=\"Tip\" \u003e}}\nThis option is only available for non-Entrata enabled property-managed xPSK organizations.\n{{\u003c /note \u003e}}\n\nClick the plus icon (**+**) on the residents page or **Enroll Residents +** on the unit **Actions** menu to enroll a resident.\n\nType the resident's first and last name, email address, phone number, and unit number.\nCheck if you want alerts to be sent through SMS (text).\n\n##### Sync Resident or Unit\n\n{{\u003c note type=\"tip\" title=\"Tip\" \u003e}}\nThis feature is only available for Entrata-enabled organizations.\n{{\u003c /note \u003e}}\n\nSyncing with Entrata runs across your property every 30 minutes, but you can also trigger it manually for a particular resident.\nClick **Sync Resident** or **Sync Unit** to sync information about the resident, or residents in a unit, from Entrata manually.\nThis will:\n\n- (For Resident Actions) Get their current lease status and move out or transfer the resident if needed\n- (For Unit Actions) Sync the lease status of each resident in the unit\n  - Status is shown by the light (green = successful, SKIP = no changes)\n- Sync the resident's information like email address, phone number, and bedroom name\n- Give/remove Wi-Fi access as needed\n\nThis will not:\n\n- Sync the resident when the resident has moved to another property\n\n##### Send Personal Message\n\nClick **Send Personal Message** to write an email to a resident from Pavlov Media (no reply).\nChoose additional recipients if desired.\nGive the email a subject and body and choose the date you wish it to be sent.\nClick **Submit** to send or schedule the email.\n\nClick **Send Personal Message** to go off the **Residents** page and to the **Messaging** page of My Properties.\nUse this page to send messages to individuals or blast all residents in a property.\nResidents will not be able to view the emails of other residents.\n\n##### Send Rent Block\n\nOne of the features Pavlov Media offers is the ability to temporarily block residents' Wi-Fi access if you notice that their rent is late.\n\nClick **Send Rent Block** to write an email to a resident from Pavlov Media (no reply) and block their Wi-Fi access.\n\nGive the email a subject, optionally edit the suggested body, and choose the date you wish it to be sent.\nClick **Submit** to send or schedule the email and block access.\nNote that rent blocks are not finalized until 30 minutes after sending the email.\n\nClick **Send Rent Block** to go off the **Residents** page and to the **Messaging** page of My Properties.\nUse this page to send messages to individuals or blast all residents in a property.\n\n##### View Residents\n\nClick **View Residents** to view the enrollment status, name, and bedroom name of each resident in a unit.\n\n##### Unblock a Resident\n\nClick **Unblock** in the **Actions** menu on the **Residents** page to unblock a resident from rent block, turning their Wi-Fi access back on.\n\n##### Resend Wi-Fi Password\n\nClick **Resend Wi-Fi Password** on the **Residents** page to resend the resident an email (and SMS, if enabled) containing their Wi-Fi SSID and PSK (personal password).\nThis is helpful if the resident has trouble finding the original email or text.\n\n##### Move Out Residents\n\n{{\u003c note type=\"tip\" title=\"Tip\" \u003e}}\nThis feature is not available for Entrata-enabled/xPSK organizations.\n{{\u003c /note \u003e}}\n\nClick **Move Out** to move out a resident or group of residents, turning off their Wi-Fi access.\n"}